Are your Personal Care products natural?
Our Skin & Lip Balms are 100% natural, scented with all natural flavors. Our Body Lotions and Hand & Body Washes are 95% natural, scented with phthalate-free fragrances.
All of our products are free of parabens, sulfates and phthalates.
Can I use your products if I have sensitive skin?
Yes! Our products are formulated with ingredients that should be gentle enough for those with sensitive skin. However, it is recommended that you test the products first on a small area (e.g. patch test).
Where are your products made?
Our bath/body products are handcrafted in small batches in the US. We take great pride in selecting premium ingredients to ensure we deliver quality products.
When should I expect my order to arrive?
Once you have completed your purchase online, we will ship your order within 5 business days and send you an email notification with tracking details. We ship from our warehouse in Fremont, California (US) so please allow for additional transit time. If you need your order shipped sooner, please include a note with your purchase and we will try our best to accommodate your request.
Please note that for international shipments (e.g. outside of the US), any duties or taxes are the responsibility of the buyer.
Do you collect sales tax on purchases?
We collect sales tax on purchases shipped within California only.
Do you offer returns/refunds for online purchases?
If you are not satisfied with your products, please email us within 30 days of receiving your order. The customer will be responsible for shipping costs to return the items. Upon receiving the product, we will send the replacement product (at our expense) or issue a refund. No returns or exchanges allowed after 30 days.
When sending your return, please ship the package either through an insured courier (UPS or FedEx) or with delivery confirmation through USPS. Please make note of your tracking number in case the package gets lost in transit. We cannot guarantee a credit or replacement for your return without confirmation of delivery to us.